KongQuest Privacy Policy

We define personal information as any information that identifies or can reasonably identify an individual. This includes, but is not limited to:

• Name
• Email address
• Phone number
• Billing or payment information
• Date of birth or age (especially relevant for youth programs)
• Location information
• Profile information for online accounts
• Photos, videos, or media captured at events
• Fitness, training, or skill progression information
• Communications with us

We may also collect information that does not identify you personally, such as aggregated usage data, device information, or general analytics. When combined with personal information, it is treated as personal information.

We collect information when you:

• Register for a program, class, workshop, or event
• Subscribe to Parkour360 or any subbrand membership
• Submit waivers, forms, or surveys
• Comment, post, or participate in online communities
• Make a purchase
• Join mailing lists or download free resources
• Contact us through email, phone, social media, or web forms
• Attend any in-person activation where media may be captured

We may also receive personal information from:

• Parents or guardians registering children
• Event partners and councils
• Payment processors
• Social media platforms
• Community partners who support our programs

KongQuest uses personal information to:

• Provide our programs, events, classes, and digital experiences
• Create and manage your account
• Verify age, eligibility, or parental consent
• Process payments and transactions
• Communicate event updates, safety messages, and scheduling changes
• Improve our services
• Provide customer support
• Maintain safety, risk management, and incident documentation
• Send marketing, offers, announcements, and updates about our programs
• Deliver personalised training, recommendations, or community features
• Comply with legal obligations

We only collect what is reasonably necessary for operational, educational, or safety purposes.

Because KongQuest works extensively with children and young people, we apply additional safeguards.

• Children under 18 must have a parent or guardian register them for physical programs.
• Children under 13 require verifiable parental consent for digital accounts, photo usage, or platform participation.
• We do not knowingly collect personal information from children without consent.
• Parents may request the correction, access, or deletion of their child’s information.

If we learn that youth data was collected without proper consent, we will delete it promptly.

KongQuest hosts events, workshops, and activities where photography or videography may occur.

We may capture or use media for:

• Marketing and promotional materials
• Social media posts
• Educational material
• Community storytelling
• Event documentation
• Safety or incident reporting

Where required, we will obtain consent. You may request removal of identifiable content unless needed for legal, contractual, or safety purposes.

We use secure digital systems and industry-standard protections to store and manage personal information. This includes:

• Encrypted payment processors
• Secure CRM tools
• Password-protected databases
• Role-based staff access
• Regular audits and reviews

We retain personal information only as long as necessary for operational, legal, tax, or compliance purposes, or to maintain your membership and account history.

KongQuest does not sell personal information.

We may share personal information only with:

• Trusted service providers (payment processors, CRM platforms, email systems)
• Event partners for operational safety and compliance
• Councils and venues when legally required
• Contractors or coaches who deliver our programs
• Legal authorities when necessary for safety or compliance
• Community partners assisting with program delivery

Any third party acting on our behalf must adhere to strict confidentiality and data protection requirements.

Depending on your region, you may request to:

• Access your personal information
• Correct incomplete or inaccurate information
• Request deletion where legally permissible
• Withdraw consent for marketing at any time
• Update account details
• Request a copy of the information we hold

To make a request, contact us at:

support@kongquest.com.au

We may require verification of identity to protect the privacy of all participants.

We use cookies and similar technologies to:

• Analyse website visits
• Improve user experience
• Support login and functionality
• Track program engagement
• Understand interest in certain services

You may disable cookies through your browser settings, though some features may not function fully.

Because our services involve physical activity and youth engagement, safety is central to our operations. We use personal information to:

• Manage risk assessments
• Record incidents or injuries
• Verify eligibility and age
• Ensure appropriate staff-to-participant ratios
• Maintain compliance with Australian regulations
• Support insurance and liability requirements

Some digital services, platforms, or cloud providers used by KongQuest may store or process data outside Australia. All providers must meet strict security and privacy standards compatible with Australian law.

We may update this Privacy Policy as our services evolve. Material changes will be posted on our website and communicated where appropriate. Continued use of our services after updates constitutes acceptance.

If you have questions, concerns, or requests relating to privacy:

KongQuest
Sydney, Australia
support@kongquest.com.au

We take all enquiries seriously and aim to respond promptly.