1. About this policy

KongQuest ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all services offered under KongQuest.

2. What information we collect

We may collect the following types of personal information:

- Contact information such as your name, email address, phone number, and postal address.

- Organisation details for council, school, and event bookings, including job title, employer, and billing contact.

- Booking and account information such as event details, payment records, and subscription history.

- Communications such as enquiries, emails, and messages you send us.

- Marketing preferences, including whether you have opted in to receive newsletters or promotional content.

- Technical information collected automatically when you visit our website, such as IP address, browser type, device information, and pages viewed.

- Photographs and video footage captured at events, where appropriate consent has been provided.

We do not knowingly collect sensitive information (such as health or medical information) unless you provide it voluntarily as part of a waiver or risk disclosure for participation in our services.

3. How we collect your information

We collect personal information directly from you when you submit a booking enquiry, subscribe to a KongQuest service, sign up for our newsletter, contact us by email, phone, or social media, attend one of our events (including through parent or guardian consent for minors), or visit our website.

In some cases, we may collect information from third parties, such as referral partners or payment processors, where this is necessary to deliver our services.

4. Why we collect your information

We collect, hold, and use personal information for purposes including:

- Delivering our services

- Processing bookings, payments, and subscriptions

- Communicating with you about your bookings, account, or enquiries

- Sending marketing communications where you have opted in

- Improving our services and website experience

- Complying with legal, regulatory, and insurance obligations

- Producing marketing content such as photos and video from events, with appropriate consent

5. Children's information

Some KongQuest services involve children. We collect information about minors only with parent or guardian consent, and we limit such collection to what is necessary to deliver our services safely.

Photographs and video footage of minors are only captured and used for marketing or content purposes where consent has been provided by a parent or guardian, or where the booking organisation (such as a council) has confirmed that consent has been obtained from attendees.

6. Who we share your information with

We may share your personal information with trusted third parties who help us operate our business, including payment processors, CRM and booking platforms, online course and community platforms, email marketing providers, analytics providers, insurance providers, legal advisors, and government or regulatory authorities where required by law.

We do not sell your personal information to third parties.

7. International data transfers

Some of the third-party providers we use are based overseas, including in the United States and Europe. By providing us with your information, you consent to it being transferred and stored in countries that may have different privacy laws than Australia. We take reasonable steps to ensure that any overseas recipient handles your information in accordance with the APPs.

8. How we store and protect your information

We store personal information in secure systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. No system is completely secure, however, and we cannot guarantee the security of information transmitted over the internet. You provide information to us at your own risk.

9. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

10. Your rights

You have the right to:

- Request access to the personal information we hold about you

- Request correction of inaccurate or incomplete information

- Withdraw consent for marketing communications at any time

- Request that we delete your personal information, subject to any legal obligations we have to retain it

To make a request, contact us at [email protected].

We will respond within a reasonable timeframe, generally within 30 days.

11. Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how visitors use our site. You can disable cookies in your browser settings, although this may affect site functionality.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at [email protected]. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be communicated where appropriate.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

KongQuest Email: [email protected]

Location: Sydney, Australia

ABN: 58 368 671 802